In case of emergency – useful contacts:
General Emergency Services
Ambulance / Fire Brigade / Gardaí
Call 999 or 112
Gas Emergencies (if you smell gas)
Gas Networks Ireland
Call 1850 20 50 50 | www.gasnetworks.ie
Electrical Faults & Power Outages
Call 1850 372 999 | www.esbnetworks.ie
Water Supply Faults & Sewage Problems
Call 1850 278 278 | www.water.ie
The Iveagh Trust Out of Hours Emergency Service
You’ll find the phone number to report emergencies out of normal hours posted around your estate.
what to do in the event of a fire
If the fire alarm sounds, do not assume it’s a false alarm. Move quickly and calmly to your designated assembly area and make sure to follow these steps:
1. Get everyone out as quickly as possible and close all doors behind you.
2. Call the fire brigade from a safe location on 999 or 112.
3. Do not use the lift under any circumstances and do not go back into your home for any reason.
4. Wait at your designated fire-assembly area until it is safe to return.
reducing the risk of fire in your home
The risk of a fire in the home is one of the most pressing dangers we face – fire can take hold very quickly with children and older people most at risk. With that in mind, it’s worth checking over your home room by room for any dangers and take steps to correct them:
✔ Remove items from around any heat source in your home, especially combustible items like papers and magazines.
✔ Check all cables and plugs for signs of fraying or burning and replace if necessary. Check electric blankets regularly for signs of wear and tear and make sure not to overload electricial sockets.
✔ Keep matches and lighters out of reach of children. Take extreme care with candles and make sure not to place them near curtains or other objects. Do not use superser type mobile gas fires or any fire with an open flame.
✔ Use large, stable ashtrays if smoking and never smoke in bed.
✔ Take extreme care when cooking food, never leave a chip pan unattended and make sure the area around your cooker is clear of any combustible items.
✔ Switch off or unplug all non-essential appliances when not in use. Always use a qualified electrical contractor and let us know if a trip switch is continually activating.
escape routes, smoke detectors & fire blankets
Your home will be fitted with a smoke/heat detector, fire blanket and a fire evacuation notice.
If there is a gas burning appliance in your home, a boiler or cooker for example, a carbon monoxide alarm will also be provided. If you have installed a gas burning appliance yourself, please let us know so that a carbon monoxide detector can be installed.
Make sure you know where your fire blanket is stored and read the instructions so that you know how to use it in advance. If for any reason your fire blanket has been used or becomes damaged, let us know so that we can replace it.
A fire evacuation notice is also provided – the notice should be fixed to the back of your hall door and should not be removed.
Familiarise yourself with your evacuation notice and get to know your escape route. If for any reason your notice is missing, damaged or difficult to read, get in touch with us and we’ll organise a replacement.
The Trust will service any smoke and/or heat detectors it has installed annually, however, it is your responsibility to change the batteries when required. Your smoke detector will make a beeping or chirping sound to let you know that the batteries need to be replaced. It’s also a good idea to test your smoke alarm regularly by pressing and holding the test button.
particularly when dealing with a fire at your cooker.
Instead, use your fire blanket.
If your fire blanket is out of reach, turn off the appliance – soak a tea towel or a blanket under the tap, wring it out and place it over the source of the fire.
If a switch at your fuse box is continually tripping, don’t ignore it – there may be a serious underlying fault. Let us know and we’ll arrange for it to be assessed by a qualified professional.
br. When it comes to electricity, here are some handy tips to help keep you and your family safe:
✔ Don’t carry out any electrical alterations or improvements without receiving permission, in writing, from us first.
✔ Don't overload sockets. Ensure that any electrical cables are not left near or on hot surfaces.
✔ Always use the correct fuses in plugs and ensure that light bulbs are suitable for lamp shades.
✔ Take care when fixing items to walls – don’t use nails or screws near electrical switches or sockets.
✔ Take care with items like irons, hair straighteners and phone chargers – always turn them off after use, wrap flexes neatly and store securely.
1. Ensure all gas appliances have been turned off. Open doors and windows.
2. Don’t smoke or use a naked flame and don’t unplug or switch anything electrical on or off.
3. If possible, turn off the gas at the meter & get everyone out as quickly as possible.
4. Call Gas Networks Ireland on 1850 20 50 50 (no matter who your gas supplier is).
5. Don’t use your phone in the immediate area of a leak, call from outside.
If you have a gas burning appliance in your home, we will provide a carbon monoxide detector.
Your carbon monoxide alarm is a vital detection tool – make sure that your alarm is not obstructed or tampered with in any way. It’s also essential for your safety that any air vents are not blocked.
If you have a gas burning appliance, your carbon monoxide alarm is a vital tool to detect dangerous gasses. Make sure that your alarm is not obstructed or tampered with and air vents are not blocked.
If your alarm is making a beeping or chirping sound, it’s time to change the batteries. Call us and we’ll arrange for new batteries to be installed or your detector replaced.
securing your home
Remember: insuring the contents of your home is your responsibility.
To enhance security and act as a deterrent. There are also a number of steps you can take to protect your home and reduce the risk of a break-in:
✔ Make sure that the door to your apartment building closes behind you and never leave the door ajar.
✔ Ensure all doors and windows are locked when you go out.
✔ Leave a light on during night-time hours. If you are going away, use timer switches or smart phone apps to turn lights on and off.
✔ Keep all keys, particularly car keys, away from letterboxes and windows.
✔ Avoid posting about upcoming holiday plans on social media sites.
✔ Ask a trusted neighbour to keep an eye on your home.
in case of emergency – useful contacts:
General Emergency Services Ambulance / Fire Brigade / Gardaí Call 999 or 112
Gas Emergencies (if you smell gas) Gas Networks Ireland Call 1850 20 50 50 | www.gasnetworks.ie
Electrical Faults & Power Outages ESB Networks Call 1850 372 999 | www.esbnetworks.ie
Water Supply Faults & Sewage Problems Irish Water Call 1850 278 278 | www.water.ie
The Iveagh Trust - Out of Hours Emergency Service You’ll find the phone number to report emergencies out of normal hours posted around your estate.